System Support Contract (SSC)
Every Helmel CMM system includes an SSC for the first year. Customers should continue their SSC beyond the first year to keep the software current, and to provide CMM operators with knowledgeable system support and assistance.
- Priority access to Helmel Application Engineers through phone support at (716) 297-8644 (East Coast), (714) 637-9378 (West Coast).
- Priority access to Helmel Application Engineers through email at support@helmel.com.
- Free GEOMET or CMM Manager update releases when available.
- Assistance with specific part programming.
- First response to software technical questions.
- Remote technical support sessions.
- Reduced prices for subsequent software re-training at Helmel.
- Assistance with mechanical issues and troubleshooting.
All new Coordinate Measuring Machines with Geomet or CMM Manager software sold by Helmel Engineering come with an initial SSC to provide support for your operators. When the expiration date of the SSC approaches, you will receive a renewal contract to continue the SSC coverage for (1) additional year.
An SSC is the bridge between you and our support team, and gives your CMM technicians the help they need when they need it. (Non-SSC customers desiring support are required to issue a valid credit card to receive assistance on an hourly basis).
Our SSC provides remote support for software and CMM systems, probes, controls and other hardware issues that may arise. It does not provide support for calibration, or for on-site assistance. Although on-site support and training are optionally available, most application and support questions can be handled via phone or e-mail.
An important prerequisite for an SSC is initial operator software training. Telephone support is no substitute for hands-on training by an experienced Helmel applications engineer. Classes are available monthly at Helmel’s facility in Niagara Falls, NY, or our west office in Orange, CA. On-site training is offered and quoted upon request.
If you are not an SSC holder, please contact our sales department at (716) 297-8644 or sales@helmel.com to obtain additional information or pricing. For support, please contact our nearest office or support@helmel.com
